← Help center · Tenants

Your inbox: renter messages, requests and maintenance in one place

Unread counts, assignment, quick replies and text replies for everything renters send you.

Communications → Inbox collects everything renters send you:

  • Messages from the renter portal (and texts, once SMS is connected),
  • Requests (payment extensions, gate code resets, insurance proof, move-out notices),
  • Maintenance problems reported in the portal,
  • Website messages from your Contact page and website chat helper (visitors never see your email address).

Unread items are bold and counted in the menu. Assign a conversation to a teammate, use quick replies for common answers (edit them at the bottom of the inbox), and tick Also send by text to text a reply to the renter's mobile (texts queue until SMS is connected).

If a renter's message waits more than two days, the renter can flag that the facility isn't responding. That reaches the Storage Reservations team, so try to reply promptly.

Managers: these steps are also in your dashboard under Help & support.