Support
Real people, based in the US
Our domestic support team helps with onboarding, migration, billing, your website and day-to-day questions.
Email support
Write to support@storagereservations.com — we reply within one business day, usually much faster.
Phone support
Available on Portfolio plans and during onboarding, Monday–Friday business hours (Central).
Onboarding help
Guided setup and data migration for every new facility.
Website & domain
Help with branding, photos and connecting your custom domain.
Quick answers
How do I reset my password?
Use “Forgot password” on the login page, or ask your facility admin to send a reset from Staff settings.
How do I change my unit rates?
Go to Manage → Sizes & pricing. Web and street rates update on your website immediately.
A tenant can't log in to the portal.
Check the email on their customer record, then send a new portal invite from the tenant page.
How do I connect my own domain?
See the custom domain guide — it takes one DNS record.