← Help center · Renters

How do I contact my storage facility?

Signed-in renters can message the office from their account; anyone can use the contact form on the facility's website.

  • Renting already? Sign in to your tenant account and open Messages to start a conversation with the office. Replies show up there and by email.
  • Not renting yet? Use the Contact page or the Questions? button on the facility's website.

If a facility hasn't answered after a few business days, contact us and we'll follow up with them.

Managers: these steps are also in your dashboard under Help & support.