Renter FAQ

Paying, reservations, access, moving out, messaging your facility and escalating.

How do I pay my bill? Sign in to your account on the facility's website and open *Payments*. You can save a card and turn on autopay there.

Where's my gate code? In your account under *Units*. If it doesn't work, your account may be past due. Pay the balance or message the office.

How do I give move-out notice? In your account, open *Requests* and choose move-out. Your lease explains the notice period.

How do I contact the facility? Use *Messages* in your account. The office replies there.

What if the facility doesn't fix my problem? Open the conversation in *Messages* and use the escalate option there, or use *Report it to Storage Reservations* at the bottom of your account. Tell us what happened. Our team reviews it. Storage Reservations provides the software; your rental agreement is with the facility.

Is my information private? Facilities see only what they need to manage your rental. Storage Reservations staff can view conversations only for support or safety reasons, and every view is logged.

Two-factor sign-in? Turn it on from the Security page in your account (/account/security).