SMS program

Storage Reservations text alerts

Account text messages from the self-storage facility you rent from, sent through the Storage Reservations platform. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

About the program

Program name: Storage Reservations text alerts

Who sends the messages: the self-storage facility you reserved or rented with, using the Storage Reservations software. Each message starts with the facility's name.

What it's for: transactional account and service messages about your reservation, rental and account. No marketing messages are sent under this program.

Message frequency: varies with your account activity — typically a few messages a month.

Cost: Msg & data rates may apply. Carriers are not liable for delayed or undelivered messages.

Help and opt-out: reply HELP for help or STOP to stop at any time (also CANCEL, END, QUIT or UNSUBSCRIBE). Reply START to resubscribe.

Message types

  • Reservation & move-in: Confirmations, move-in reminders and the details you need on the day.
  • Payments: Upcoming-payment reminders, receipts, failed-autopay and past-due notices.
  • Access & gate: Gate-code delivery and changes, after-hours access notices.
  • Account & security: Verification codes and sign-in alerts.
  • Facility alerts: Weather closures, maintenance and other notices about your unit.
  • Conversations: Replies from the office to messages you send them.

Sample messages

[Facility]: Your reservation for a 10x10 unit is confirmed for Mon Jun 3. Questions? Reply here or call the office. Reply STOP to opt out.
[Facility]: Reminder — your rent of $95.00 is due on the 1st. Pay online at your renter account. Msg & data rates may apply. Reply STOP to opt out.
[Facility]: Your gate code has been updated. Sign in to your renter account to view it. Reply HELP for help, STOP to opt out.
[Facility]: Your verification code is 482913. It expires in 10 minutes.

HELP reply

[Facility]: Account alerts from [Facility] via Storage Reservations. For help call [facility phone]. Msg & data rates may apply. Reply STOP to opt out.

STOP reply

[Facility]: You're unsubscribed and will receive no further texts from this number. Reply START to resubscribe.

How you opt in

You only receive texts after you agree. There are three ways to opt in:

  1. Online rental or reservation form — an unchecked checkbox next to the mobile-number field. You opt in only if you check it.
  2. Renter account → Notifications — a "Text messages" checkbox you can turn on or off at any time.
  3. Texting the facility first — if you text a facility's number, they may reply to your conversation.

The exact wording next to the checkbox:

☐ I agree to receive account text messages from [Facility name] (reservation, payment, gate-access and account alerts) at the mobile number provided, sent via Storage Reservations. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Consent is not a condition of renting or purchase. See the SMS Terms and Privacy Policy.
Screenshot
Online rental form with the unchecked SMS consent box
Screenshot
Online reservation form with the unchecked SMS consent box
Screenshot
Renter account → Notifications → Text messages

SMS questions

Do I have to agree to texts to rent a unit?
No. Consent to text messages is never a condition of renting or buying anything. You can rent and get every notice by email instead.
How do I stop the texts?
Reply STOP to any message. You'll get one confirmation and nothing more from that number. You can also switch texts off in your renter account under Notifications.
How often will I get messages?
It depends on your account — usually a few a month (for example a payment reminder and a receipt). Message frequency varies.
Will you send me ads?
Not under this program. These are account and service messages. Marketing texts would need a separate, explicit opt-in.
Is my number shared?
No mobile information is shared with third parties or affiliates for marketing or promotional purposes.